Our Guarantee

All of our products come with guarantees (Statutory Warranties) which cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to a replacement or a refund and compensation for any other loss or damage that is reasonably foreseeable. If any of our products fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to a repair or replacement.

If you receive an item that is faulty resulting from a manufacturing defect and is within 365 days of when you receive an item from us. Return the item by navigating the Returns page and let us know what the problem is. We will reply with return instructions and will provide an identical replacement, shipped to the same address as your original order, within 2 weeks of when the faulty item is returned to us.

Note: You must not use the product any further after you discover it is defective.

If an identical replacement is not available, we will issue a refund to the original payment method on your order.

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